Terms & Conditions

MollieBee.com like to treat our customers fairly and in exactly the same way that we like to be treated ourselves! See below for our terms & conditions:

Ordering

Ordering online with MollieBee.com is safe and secure. Our payment process is hosted on a secure server, so your credit / debit card details are safe. Please note that we do not store your credit / debit card details. You will receive a dispatch notice when your items are shipped.

Paypal & Secure Hosting are the options we use for checkout, both offer a secure and safe way to shop with us. A Paypal account is not required for transactions via Paypal.

Supply

We undertake to supply you with the goods described in these web pages by any date you might reasonably request. All payment must be authorised and complete before we will dispatch your goods. Where products are available for immediate shipment, we will do our best to despatch within 1 working day and always within 2 working days. We always aim to deliver from immediately available stock. In the unlikely event that the item is out of stock, we will contact you straight away with an estimated delivery date and offer you the option to cancel the order. 

Customers outside the European Union - please note that we are not responsible for delays caused by Customs clearance or duties/import taxes levied in your country.

Delivery

Obviously you, the customer, recognise that we rely on our carriers service to perform the 'contract'. If you do not receive your item within 7 working days (UK orders) and 14 working days (International orders), please contact us via our "contact us" page and we will assist you as soon as possible. In all such cases we will take any reasonable measures in order to resolve the situation satisfactorily. 

Returns

We offer a 100% Satisfaction Guarantee. For full terms and conditions regarding returns please see our MollieBee Guarantee page.

 
Refunds

All items are checked prior to shipment. In the unlikely event that your item is lost in transit or arrives damaged/faulty, a full refund will be issued once the item has been returned to us (if appropriate) or sufficient time has elapsed so that the item is considered lost by Royal Mail (or any other carrier as may be the case). Where the initial payment was by credit/debit card or Paypal, then the refund will be made back to your credit card/bank account or Paypal account. Our key aim throughout is to maintain our happy relationship with you, our customer. 

 
Our Products

Molliebee.com make every effort to ensure the images and descriptions on these web pages represent the goods we sell as accurately as possible. In certain cases there may be slight differences between what you see on the web page and the good you actually receive (e.g. colour tone may be slightly different). We accept no liability for these differences, but shall take all reasonable measures to ensure such differences are minimal, if not non-existent. Where you feel you have not received a good in accordance with the image and description on our website, then we will treat the case as per our MollieBee Guarantee terms. 

If you have any further questions, please contact us and we will be more than happy to help.